How we optmized client's operation
Before
- Head office has more than 100 branchs
- CS Team of Head office distributes orders from to branch manually using phone/excel
- For just one order, It took more than 15mins.
After
- We build 2 products, ERP for Head Office, Application for branch
- When admin creates order, ERP will process it automatically step by step
1) ERP converts address of customer to geolocation data
2) ERP calculates distance between customer address and all branchs
3) ERP sorts branchs by distance.
4) ERP filters out some branchs which already has an order at that time
5) ERP sends push notification/sms to owner of branch
6) If owner of branch doesn't accept it in 30mins, it goes to 2nd branch.
- For one order, It took less than 15 secs.
Our client, SERO corporation could downsize their CS Team by 40%.
